Troubleshooting wireless and Bluetooth issues
Microsoft Hardware Devices, refer these articles. Some USB hubs and KVM switches are not compatible. Devices such as speakers, monitors, cell phones and garage door openers can cause radio interference, whichĥ-Change the batteries on the wireless mouse and keyboard the batteries may be dead.Ħ-Verify the batteries are inserted properly by looking at the diagram inside the mouse or keyboard's battery slot the batteries must be correctlyħ-Move the wireless keyboard and mouse off a metal surface, if you're using them on one metal surfaces can also cause radio interference.Ĩ-Plug the connectors from the wireless receiver directly into the computer's USB or PS/2 sockets, if they're plugged into a USB hub or KVM switch Try pulling them out and plugging them back in.Ĥ-Move the wireless receiver hub around. Mice lack these switches and are always on.Ģ-“ Press and release” the "Connect" button on the wireless receiver and then “ press and release” the "Connect" buttonģ-Verify both connectors attached to the wireless receiver are plugged into the USB or PS/2 slots on the computer. Try these steps and let me know the status.ġ-Verify both the wireless mouse and keyboard are turned on by looking for an "On/Off" switch on their undersides and turning them to the "On" position. Plug in wired mouse and keyboard to check if they are working fine. Plug in the same devices to another computer and check. We can guide you in the right direction only after knowing the exact make and model of the Bluetooth Keyboard and Mouse.
0 kommentar(er)
